Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect while operating our website. Please read the following privacy statement to understand how your personal information will be treated when you use our website, submit an online enquiry form or speak to a member of our team.

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you submit an online enquiry form, you will need to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use any information that you provide either through our website, by phone, or sending us an email:-
(a) To fulfil your order and/or provide you with the services you have contacted us for.
(b) To manage and respond to any queries or complaints to our customer service team.
(c) For marketing purposes.
(d) For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
(e) To comply with our legal and regulatory obligations.
(f) If your order is due for delivery outside the UK we may need to share information with customs authorities in both UK and overseas.

We rely on the following legal bases, under data protection law, to process your personal information:

(a) It is necessary in order to fulfil a contract with you, or take steps prior to entering a contract with you (e.g. a purchase order). We will use the personal data to process the payment and fulfil the order.

(b) It is in the legitimate interests of your company or ourselves where you are submitting an order on your company’s behalf.

(c) It is in our company’s legitimate interest as a supplier of components to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience.

Where does the company store my personal information and how long for?

All customer information is stored on our computer system. We also use service providers based around the world. We will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. Personal information will be kept on file for us as long as we need it for the purposes set above.

How do you use personal information for marketing?

Unless you have opted out, the company may send you emails regarding new product launches that we feel may be of use to you. These marketing messages will be tailored to you based on what we know about you or your company. If you no longer wish to hear from us you can unsubscribe from mails clicking a link on the email. Alternatively you can contact us at marketing@marcomuk.co.uk

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

COOKIE POLICY
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie in regards to use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. IP anonymisation is activated across our website, meaning that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. In addition to this our company have made the decision to redact your email address, first name and surname in any Google reporting.

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser.